Refund policy

At Corvella Cove, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned within 14 days of receiving return instructions from our customer support team.

  • The product must be in its original packaging.

  • The product must be unused, unworn (if applicable), undamaged, and in new condition.

  • You must provide proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team by email:

Email: info@corvellacove.shop

Please include the following information in your email:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos of the product, if it is damaged, defective, or incorrect

Our support team will review your request and provide instructions for returning your item. Please do not send products back before receiving return instructions from us.

3. Refund Policy

We offer a 10-day refund policy for eligible purchases.

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 days of approval and issued to your original payment method. Please note that your bank, credit card provider, or payment service may require additional time to make the funds available in your account.

If you have not received your refund after the expected processing period, please contact us at info@corvellacove.shop.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible at info@corvellacove.shop.

Please include your order number and clear photographs of the issue so that we can assess the situation and help resolve it.

Eligible cases will be handled in accordance with applicable consumer protection laws.

5. Exchanges

If you wish to exchange an item, please contact our customer support team at info@corvellacove.shop.

Exchanges are subject to product availability and approval. We will provide further instructions based on your request.

6. Return Shipping

Please contact our customer support team before shipping any return so that we can provide the appropriate return instructions.

Unless otherwise required by applicable law or agreed upon by Corvellla Cove, customers may be responsible for return shipping costs for non-defective items. For products that arrive damaged, defective, or incorrect, please contact us for assistance with the return shipping arrangements.

Original shipping charges, if any, may not be refundable unless required by applicable law.

7. Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, items marked as final sale, and products that cannot be returned for hygiene or safety reasons, where applicable.

Any applicable exceptions will be communicated in the product listing or at the time of purchase. Nothing in this policy limits your rights under applicable consumer protection laws.

8. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Corvella Cove

Customer Support Email: info@corvellacove.shop

Business Address:
1415 North Ave
Bridgeport, CT 06604
United States

Phone Number: +1 203-366-6552

We appreciate your trust in Corvella Cove and thank you for shopping with us.